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New Help Area And Awesome Getting Started Guides
It’s amazing how many advertising products and companies out there don’t support their customers… like, at all. Even normal online shopping sites make it difficult to find a phone number – and I’d argue that buying a trinket online is more straight forward than configuring an ad server or a multifaceted campaign.
–> Have you had any awful advertising support experiences? Share some horror stories in the comments!
Hopefully you’ve noticed that not only do we offer support… we barely stop short of throwing it in your face. isocket has a toll free phone number that any customer can call, and if it’s between 10am and 6pm Pacific, we make our best effort to have a real live currently-wearing-pants human pick up the phone.
We love talking with our current, potential, and past customers. We’re here to build an amazing product and company, and the best way to do that is by listening. We’re addicting to helping – so don’t be shy!
New support area + awesome learning guides
We’re starting to beef up our in-product help area. We just released a new support page, including a FAQ with an Ask Jeeves style input:
We also released a getting started guide and some tips about growing your ad sales. For example:
- How to price your inventory
- How to build an awesome .com/advertise sales page on your website
- How to find and reach advertisers
- How to promote your inventory
We’ll eventually blog out these guides and tips to the public. For now, they’re just for isocket users 
Getting Started Guide
Once you’ve done the basic account setup, there’s still some work in configuring your ad zones and inventory packages (sockets). We know some publishers are new to the direct sales game or need a refresher – so check out this guide if you need help rounding out your account setup. It includes:
- Basic account setup, billing, payout, etc
- Setting up ad zones
- Installing ad code on your website or ad server
- Creating your ad packages (sockets)
- Some isocket policies, like how we handle payments.
Hope they help – good luck!
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